More of the same

Funny to see all the bad reviews as I opened this site. Its more of the same. Incredible connection should not be delivering items at all to customers. As a business owner myself I was shocked at the service levels and false promises. Your tracking system for your customers is nothing short of a complete joke. Now I know why people just order off Takealot. I wont make the same mistake again ordering with incredible DECEPTION. I love the way you guys say the productct is with the courier but when you contact customer care to ask who the courier company is or what the waybill number is it falls on deaf ears. I got an sms today to say my item would be delivered but nothing came. I work from home so please dont even go down the route of we tried to deliver but you were not there I was home all day. I have cancelled my order with your "chatbot" lets see if I even get a response from that. I also think its funny that you guys keep saying delivery within 2-5 days but repremand people with the below.

We appreciate your patience and cooperation as our team works to ensure your order is delivered. You can expect your delivery between today and tomorrow at the latest, which is still within the promised time frame. Our delivery team will contact you an hour before arrival. I've also submitted a request to the relevant department to provide you with the tracking information, and you should receive it Via email

Well never got anything at all. Very disappointing overall.