More like Not-so-credible Connection

As a customer of Incredible Connection I must express that I am highly disappointed by the service that I have received from both the Sandton and Clearwater branch. As we all do, I use Google to check the opening and closing times of the store. According to Google, your stores close at 7. However, upon driving to the Sandton branch, from Roodepoort, I was really disappointed to find that I could not be assisted after 5.30 because the employee who does the finance was no longer available.

Now, if I'm not able to receive full service at the store - rather close your doors at 6 pm and not 7 pm. This was a great inconvenience, especially in this economy.

After my initial disappointment, I came to your website and found the section where I could apply for finance in advance to hopefully make it easier for your in store employees to assist me. This, you should also rather get rid of. Because as it stands, it's useless. After having received a provisional approval, I was under the assumption that your in store employees would be a little bit more enthusiastic because it ideally means less work for them, right? No. I just got of the phone with the Clearwater branch (an hour and a half before the store closes) only to be told that it's too late for me to come in for assistance as the finance department closes at 6 pm. Again, why tell me that the store closes at 7 then? I also don't understand why I need to print out documents when all of this is submitted digitally everywhere else in the world. Does Incredible Connection not care about wasting paper? It just doesn't make sense that I get told that payslips can be printed in store but not bank statements. Is it that much harder to print out 3 additional documents for your customers who are supporting the store?

Really disappointed by the bad taste that has been left in my mouth by the pathetic service delivery I have received from the *********** employees over the last 2 days.