Money Deducted - Order Cancelled and Ignored

<p>Last night I purchased an IPAD Mini (Gold) for my daughter as part of her school requirements. Did the tranaction online, paid via the PayU portal. The R5999 was deducted from my account and the order was promotly flagged with a cancelled status. I contact the call center and was asked to email the payment proof to customer care and to websiteorders. Which I did. Today I called to enquire due to zero response and was advised they will refund me, but it will take 7 days. Which is not what I want. I want the order I placed. By the time the refund is EVENTUALLY processed I stand the chance of the stock being unavailable. Even stating my postition they are not prepared to reload my order. The best they can do is log a complaint. It just seems that they are not at all concerned with customer service.</p>