Missing online purchase

I've purchased a HP laptop (9 March 2023) online with a delivery timeline between 3 and 5 working days. The package was delivered at FedEx on 10 March 2023, but I'm still waiting for delivery. After several attempts to locate the package and promises of delivery, Incredible Connection were not able to deliver yet. After phoning to cancel my order, I was told that the refund will take between 7 and 14 days. If I believe, taking into consideration that my order of 9 March 2023 (3 to 5 days for delivery) is still outstanding on 23 March 2023, I'll receive a refund long after that. Meanwhile I have to pay off a loan for this purchase and secure a second loan for the replacement. The inability to manage a courier company, will make me think before entering an incredible connection store and I will definitely not do any online purchases from them.