Missing online order

<p>I ordered products online on Tuesday the 29th Nov for next day delivery. When I did not receive any tracking details by Wednesday I called their "Help Centre". They said they would escalate it and that Head Office would call me back within 24 hours. So nobody contacted me. I phoned the Help Centre again on Thursday, and once again they said they would escalate the issue. They again assured me that Head Office would call me. I asked them if there was somebody I could talk directly to regarding the order; they said no. Needless to say, nobody contacted me again. Today (Monday 05 Dec) I phoned the Help Centre again. The operator said that she would put me through to Fourways (the branch that my order was supposed to be sent from). Ofcourse, the line just rang and after 8 minutes it disconnected. I then tried to phone them myself, and after 9 minutes got disconnected. I then tried phoning the Help Centre (3 times), but the line just rang and rang with no answer. Have they ****** my money???? I even paid for "Next day delivery"!</p>