Misleading the customer, ********* conduct.

I bought a brand new Hp laptop in October 2017, and have been struggling to get it refunded since 1 March 2018 - the screen, hard- and cd- drives were all damaged from the start. Worst service! Deliberate misleading of customer. Deliberate ignoring of the issue, which I take to be ********* conduct, and I can only surmise that this is a waiting out of the refunding period in order to not have to give me a refund.