MISLEADING MARKETING AND POOR CUSTOMER COMPLAINTS RESOLUTION

I recently purchased a headset that I was dissatisfied with from Incredible Connection Vaal Mall. Upon returning the item I was charged a 15% handling fee on a product that I feel was marketed in a misleading way. I logged a complaint with Incredible Connection and was promised feedback within 24 hours. My complaint number is ***, its been almost a week and no feedback. I can clearly see that no one is taking any responsibility or accountability for this matter, the least that they could have done was follow up on my complaint. If this is the way Incredible Connection treats there customers when there is a valid complaint I would advise the public to be aware of they way in which they handle complaints before purchasing something from there outlets.