Misleading Delivery Information on Online Store

Dear Incredible Connection Customer Service,

I am will also be writing to lodge a formal complaint regarding the delivery information displayed on your online store.

I am trying to purchase an office chair from your website. The product is advertised as being available for delivery throughout South Africa. However, when I proceed to checkout and enter my delivery details, I am suddenly informed that delivery is **not available in my area**.

This is extremely frustrating and, frankly, misleading. If an item cannot be delivered to certain areas, this should be made clear on the product page **before** a customer goes through the process of selecting the item and attempting to complete their purchase. Advertising delivery availability across South Africa and then only revealing at checkout that my area is excluded creates a very poor customer experience.

I am located in Pietermaritzburg, KwaZulu-Natal ,not an isolated or inaccessible area, so I would also like an explanation as to why delivery of an office chair is apparently unavailable here.

Please advise:

1. Why the website indicates that delivery is available across South Africa when my address is subsequently rejected at checkout. 2. Whether you can arrange delivery of the chair to Pietermaritzburg. 3. If delivery genuinely cannot be provided, what alternative arrangement you can offer for me to purchase the item at the advertised online price.

I would appreciate a prompt response and a practical resolution rather than simply being told that delivery is unavailable.