1 reviews | Active since Aug 2015
Misdiagnosis On Phone Repairs
To whom this may concern,<br> <br> I brought a liquid damaged phone to incredible connection Sandton City on the 12th of the 8th 2015. According to the Technician who assisted me. the charge for a liquid damaged phone is R450.00 Incl. VAT and i then said to him, if that is the case then please proceed with the diagnosis and add a replacement of the broken front screen/glass which costs about R399.00 incl. VAT when the phone gets fixed. <br> <br> Please note that i hadn't signed any quotation accepting the repair to be done up until the phone could be diagnosed so i know how much in total i'll be paying but for some reason he just went ahead and \partially"fixed the phone. <br> <br> The phone comes on (which i'm supposedly must pay for) but the LCD screen sensor isn't working and to fix that it will cost me an extra R899.00 Incl. VAT. i am very sorry but i am not going to pay that. <br> <br> I would like a manager to contact me and have this issue resolved ASAP as i am not prepared to pay any additional amount on the repair. <br> <br> Regards"
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719741.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 719741.
Thanks and kind regards,
Customer Resolution Center
