MBI486715

I bought a laptop at the Cresta store on 29/01/2021 and returned it on 20/02/2021 due to problems with the laptop crashing and problems with the booting issues of the laptop. When I returned the laptop I indicated that the only solution acceptable to me were either a refund, an upgrade or an exchange, all this was more than a month ago, up to today I still haven't been contacted by Incredible Connection. I have called the store numerous times to enquire about the laptop due to the fact that I need to use it, I paid for it, I do not have a laptop and Incredible Connection does not seem interested in resolving this matter. Whenever I call the store I am told the manager is trying to resolve the matter, when I speak to the manager I'm informed that the matter has been escalated to head office. The MBI number is 486715. Incredible Connection either replace the laptop I bought, give me an upgrade or a refund, for goodness sake this laptop worked for less than a month, do the right thing please.