Make Tech as difficult as possible... find a new tag line!

Placed this order on Monday approx 12:30 (11/05), received no confirmation email after the order was placed, but received a subscription email, which i only did the next day to try and see if i could track my order some how.

Wednesday (13/05) used your live chat, spoke with a Jack who either didnt understand when i explained more than once i didnt have an order number as i had not received one and was waiting for one via email, also explained that its possible that sms was sent instead of email but due to me not having a phone (reason for me buying one) i was unable to retrieve any msgs from it * he proceeded to tell me he cant send smses - i think comprehension may be a problem here or just no interest in trying to understand and help a client and save a sale.

I called your Ferndale branch (online system indicated that phone was the store that had stock and had to choose a store to continue with the order), spoke to with Itumeleng (wonderful guy), asked me to check the statement to make sure that transaction was complete as your online department could not find my order - sent him statement, he then called and said the statement also had the order number and that online department found my order but didnt know if it was to collect or deliver (even though i chose delivery) and he also confirmed that this store did not have stock. That the online team didnt know what to do and that nothing was being done So online team were just sitting with my payment and doing what exactly??? Keep a client waiting for a 2-5 day delivery that was never going to happen?

It sucks that a client has to do this running around for a company that professes to 'make tech easy' when actually its not at all. Sent complaint through, they confirmed that they received but had to wait 7 to 14 days for refund

17th placed order with Takealot for a phone, received on the 19th in the morning. IC sends me an invoice on the afternoon of 17th, responded asking why i would receive an invoice when order was cancelled and to confirm that they are aware of the cancellation - I mean whats going on, is it going to turn into a fight for a refund???