low quality service

My friend to apply for a phone contract with vodacom through incredible connection on Saturday (13 jan 2018.).She was called buy a consultant (Jabu) on Sunday and told the contract has been approved and the phone can be picked up at anytime,she went the same day to go pick it up and was told the system was offline and they could not help her,It was then suggested that the rest could be done over the phone on Monday. She awaited the phone call from Jabu who never called her.She phoned today (16/01/18) and was told jabu is not in and will only be in by 10 o clock and will phone her back then,which she ever did,She went into the store during her lunch and spoke to a lady from incredible connection and was told Jabu was not in for the day and there is nothing she can or anyone can do to help she has to wait until Jabu decides to show up for work and do her job.Is there one vodacom consultant working there? or did they just not want to help? All was needed was an activation of a sim card.She does not have a car and running up and down to the mall is ridiculous .