Lost Parcel

I purchased a gift on the 26th March for my som's birthday on the 04th April. I typed the address where the parcel should be delivered, I also put the contact details of the person (my son) to recieve the parcel and put my contact numner as an alternate. I also paid a fee for delivery. When checking out, I was asked to insert my email address. Im assuming upon putting my email address, they pulled my profile from the Incredible Connections and provided my address and old phone number where this parcel was not intended to be delivered. I was able to make contact with the driver on the 1sr April (Mndeni - +***) last week Wednesday and he told me that he was at my address (Richards Bay) to deliver the parcel. I told him where the parcel should be delivered to (Newlands, Durban). I asked him how long will it take to deliver to the parcel to the original address, so that if it will take long, I will personally take on another courier and incur additional charges, as I was rushing to have this parcel for my son delivered on or before his Birthday on the 04th. He assured me it will be delivered the following day on a Thursday since there is a Truck coming over that will be heading to Cator Manor if im not mistaken. The parcel was not delivered. I logged a complaint with Incredible Connections and they came back with me saying the driver can not reach me, which is something that has already been resolved, I've made contact with driver. Another day goes by I recieved another email telling me my driver can not reach me, and its tiring repeating the same thing over and over. To this point I do not know where the parcel is. Here is a reference number for my Call/Complaint to them: ***