Lenovo None Functional Laptops

We bought 4 Lenovo Corei3 laptops in November 2021 from Incredible Connection Secunda Branch.

The laptops were meant to assist the school with administrative work. The laptops worked for a month and started to be very slow.

We were advised to buy an anti-virus... There was no difference until we decided to approach the shop. They were taken for repairs on the 15/08/22

The person who assisted us didn't want to book one laptop for repair, he claimed that there was nothing wrong with the laptop.

I insisted that it must be taken for repair also.

I checked the progress after a month and to my surprise only the laptop he didn't want to take for repair was back. I asked for a report or a printout about the 'fixed' laptop. I got none. The laptop is still giving us the same problem.

The other three laptops are still with the shop. I have been going to the shop several time. I reported the matter to their head office. It was then that he called to give us a feedback.

He has been giving empty promises since then.

From August, September, October, November and now December is almost over... The school has been negatively affected by this.

We have tried our best to talk to the manager about this matter, unfortunately nothing positive.

We have written a letter to our lawyers about this issue. I have all the conversations with the manager including the last one in which he promised replacements.

We are so disappointed as a school. We never thought such treatment can be observed from an institution like Incredible Connection.

We regret to have done business with them.

We advise other customers to consider our experience should they think of doing business with Incredible Connection Secunda.

Regards,