Laughed at by incredible connection staff

On the 1st of January, I purchased a Proline laptop from your Incredible Connection store located at Canal Walk in Cape Town. Unfortunately, my experience with both the product and the service I have received has been highly disappointing, and I am writing to formally request assistance in resolving this matter.

Firstly, the laptop has been extremely slow and sluggish since I started using it, which is not what I expected from a new device. Additionally, I was informed by the sales consultant at the time of purchase that the laptop came with a redeemable R500 voucher. However, I did not receive any voucher. When I called your store to inquire about this, I was abruptly told there was no such voucher, and the staff member on the call laughed at me. My wife and I found this behavior unprofessional and deeply upsetting.

Following this incident, we decided to return the laptop to the store. Upon arrival, we were told by a staff member that nothing could be done because the 14-day return period had passed. This was despite the fact that we were earlier instructed to wait another week to try redeeming the voucher again. The gentleman assisting us appeared irritated and stated, in a dismissive manner, that he did not care about our concerns and that we could escalate this matter to Incredible Connection or even to the President for all he cared. Following this incident, we decided to return the laptop to the store. Upon arrival, we were told by a staff member that nothing could be done because the 14-day return period had passed. This was despite the fact that we were earlier instructed to wait another week to try redeeming the voucher again. The gentleman assisting us appeared irritated and stated, in a dismissive manner, that he did not care about our concerns and that we could escalate this matter to Incredible Connection or even to the President for all he cared.

This experience has been deeply troubling and does not reflect the level of service I have come to expect from Incredible Connection. I kindly request that the laptop be returned, and that we receive a full refund for this purchase.