Late delivery/Missing order/Poor customer service

I placed an order on the 22nd and got a confirmation email that order was placed placed and another email that it shipped and that I should receive it within 2-3 business days. I did a follow up today because I couldn’t track it and it’s past its estimated delivery date, I was advised that a complaint has been filed and received a WAYbill number to track it. Later today got another call that the item was never in stock so all the emails I’ve been receiving were sent in error. What about my time? Had I not contacted them I was never going to hear anything about my order. I still have not received and it’s an inconvenience