Laptops not working since day 1.

Hi.

I bought 2 Mercer laptop 5 months ago, it gave me issues from day 1,It freezes every single day and takes 1 hour to come back on. I've been to the store 5 times. My laptops have been booked in twice now and the issue is still the same.

I would take it to the store and the tech guys would always say it was a software issue. So every time they will update something and say it’s fixed. Never got fixed. So I sent it back to Mercer. It came back yesterday to the store after the 5th attempt and after four weeks of not having a laptop and still has the same issue.

I called the manager to ask for an exchange or refund. SHE was very rude on the call and basically told me that it's my loss...she Wouldn’t even listen. Said I should take it back until they find out what is wrong with the issue. So does that mean I won’t have 2 laptops to use and I lose R8000????

I want a refund as it is under warranty,the manufacturer has failed to fix it so why should that inconvenience me?

Cresta Incredible Connection and all management sucks.

I WANT MY R8000 BACK