Laptop went for repairs but was never received back.

I am not impressed with Incredible Connection Clearwater at all. I bought my son a Laptop on 09 January 2021 and the Laptop stopped working/just went blank. I took the Laptop to the shop and it is now well over the 15 days period but the Laptop has not been repaired or replaced. I told the rep that the Laptop is used for school work. My son is really struggling to do his work without the Laptop. I am not impressed at all with the aftersale I have received. It seems like they do not care about their clients. With how I am feeling now, chances of ever buying anything from them anytime soon are next to nil. I paid a lot of money for that Laptop as we needed to buy a good quality product.