Laptop Warranty Not Received

I purchased an expensive gaming laptop from Incredible Connection at The Glen on the 3rd November 2021. The warranty registration (a warranty from incredible connection) was done at the store with the salesman, all of my details were taken and I was told that an email will be sent to me for the warranty of the laptop. Till today, I have not received any email for the warranty of my purchase. I have phoned the store and spoken to the salesman on two occasions. I was assured that I will receive the email confirmed my warranty and till today, I have still not received the warranty via email. I am highly upset as this is quite an expensive item and it seems like by the time I receive the warranty, the warranty period will also be over. I am highly disappointed as I have had good experiences with purchases from other branches of incredible connection and have not experienced this problem previously. If head office can look into the matter and forward my warranty to me.