Laptop from incredible connection

I bought a laptop from incredible connection on 6 January on Sunday 1 February the keyboard and mouse just stopped working. It is now going onto a week that I am sitting without work as I need the device to complete my work. But all you get from staff is generic answers and no real efforts are made to help. They are quick to take thousands from you. Yet when something goes wrong you are on your own. I juat want my money back and I will take my business elsewhere