Lack of followup on repair and service

I am totally unhappy with service received from incredible connection Centurion. I bought sound core earpods Centurion. I bought them November 2023 and by Jan the second piece was not working. I hadn't them in on the 7 Feb 2024 and to this date there hasn't been a response as to what is happening with repairs. When I call I do not get feedback. For R1200 they were not working properly within 4 months. Incredible connection has not followed up on the repair I had to go into the store today for them to call. Im Trull unhappy with the service.