Lack of communication and transparency

I am extremely disappointed with the service at Incredible Connection (Rosebank). On the 4th of February, I brought in my phone for repair and was told it would take 12–17 days. Since then, I have received no communication whatsoever—I have had to constantly call and follow up myself. Today, on the 5th of March 2026, I was told my warranty had expired, even though it is valid until the 4th of April 2026. This is unacceptable. The lack of communication, misinformation, and disregard for customers’ time is deeply frustrating. I expected professionalism and transparency, but instead I’ve been met with poor service and unnecessary stress.