Lack of after sales service on GOPRO extra cost incurred

On 28/09/2017 I purchased a GOPRO Hero Session for N$2899 from day 1 the GOPRO was slightly problematic but using the troubleshooting on GOPRO's website I tried to resolve the problem. Eventually after being unsucessfull and the malfuntioning device causing me not to be able to record and the Wines 2 Whales I returned to the store in the Grove Mall of Namibia.

They indiciated that the only exchange devices within the first 14 days but that it can be sent away and this will take 21 working days. After explaining to the technician that it was not working since day 1 the exchange the device. Up to know the service was great however the price increased and I had to pay in an additional N$100. This is where my issue comes in. The manager said that the price increased and I can either be refunded or pay extra but the will not exchange the device outright. What this means is even if I came in the 14 day period had the price gone up you would either not have an device or be out of pocket. This is extremely unprofessional and ********* and when I indicated that I will lodge a complaint the manager simply said I can live with that.

The result is I will never support incredible connection again.