JD Group worst ever service

I recently placed a credit application on your online portal at incredible connection. The application was approved and I had to go to the store in Bloemfontein.

I went to the store and submitted all required documents, after spending close to an hour with the credit clerk doing the application I was told the system had frozen and we can't finish the application, I suggested that I don't mind waiting but was told to come tomorrow as they were in a hurry to close the store. I told the credit clerk that I work in various sites and might not be available in Bloemfontein hence i am insisting to wait till they get their system correct or restart it. They still insisted that I come in on another day and they will be waiting for me. This was after it was confirmed that the phone is in store as I initially wanted the samsung a71 dual sim but was told that they only have the a71 single sim and I said its fine ill take it. This was last week on the 8th of July 2020.

This week I again visited the store, to complete the application, again there was another problem with confirming the debit order as i was told that the speedpoint isnt working and was told to go to my bank to authorize it, went to the bank and got there and there is no request. I went back to the shop and was told to wait for it to come later, this is after again spending an hour whereby I should be at work. The following day I didn't get any request to confirm, no follow up from the incredible connection I again had to call them using my airtime and was told they had forgotten but they will do it. Yet again nothing.

The following day again I am the one to call with no follow up from the store, I even had to go as far as suggesting that since the method of confirming isnt working I will go to the bethlehem shop as I was in bethlehem on work as their speedpoint might be working and we can authorize the debit order/debicheck and get passed that stage so that the deal can be finalized, Again I took time from work spent an hour at bethlehem but couldnt get help due to technical problems with the system again.

Today I called the bloemfontein shop yet again to request that they try the debi check again, no follow ups or anything regarding my application. Finally somehow today shockingly I get asked SDS or something like that, 5 questions about what accounts i have etc to verify and suddenly I get the OTP that I have been running all over the country and wasting time and airtime and other resources and risking my job. I was assured that I would get the phone this week during the time of being sent from pillar to post.

A few hours later again after calling them yet again and no follow up, I ask what's happening and then am told that the deal has been approved but the phone isn't in the shop and can only receive it next week tuesday

This is really upsetting after spending so much time and risking so much, why wasn't I told that the phone isn't in store and they have run out, I have lost so much regarding this with regards to doing my work, business calls and emails.

As JD GROUP you pride yourselves on great customer care but I certainly didn't get that or is it only select special that receive the great customer service from your shops? This is the worst ever service I have gotten from a shop, you would swear that I am being done a favour here, but come month end when I can't make payments you won't even give me the same understanding and patience I have been giving you guys, instead I will be getting numerous calls requesting payment but yet you guys dont deliver