JBL speaker disaster

I bought my wife a JBL flip 2 speaker in December '14 as a Christmas present. About 5 months later the speaker broke. We took it to the repairs department and they repaired it under the warranty, explaining that it was the charging unit. Then about 2 months later, the speaker wouldn't charge again. So we went back and handed the speaker in for a second time in the space of 3 months. After no real follow up from Incredible Connection, I visited the store and called numerous times, they eventually informed me that the charging unit was broken and it is not covered by the warranty. I told incredible connection that is was unacceptable since they fixed the exact same issue before (of which the repair lasted little over 1 month). They said i should call JBL, and offered a measly discount on a new unit. I responded and said that I am their customer and they should fight on my behalf. They agreed to call JBL and phone me back- this never happened. So I followed up again ( over a month later) and once again they said that they would get back to me. It has now been 8 months- we have heard nothing, we still have no speaker, and the warranty is now officially finished. DISMAL SERVICE!