ItsTerrible Connection - Non existent service with online order

I ordered a study desk from Incredible Connection online on the 14th July 2020. I have had to call numerous times to get an update on how far along the process is, but still no feedback from their side. On the order tracking it shows that the product has been delivered successfully...REALLY???? WHEN??? WHERE??? When i called this morning after waiting for 2 weeks already, the customer care lady said that the courier tried to phone me yesterday at 5pm....which of course never happened. I still haven't received the product and would like to have my money back instead. USELESS...TERRIBLE SERVICE PROVIDER!!!!!!! I do not recommend their service to anybody. There was not even an attempt to make a decent follow up and reassure the client.