Is Incredible Connection Online a ****? (Seems Like It)

Buying an item from incredible connection online feels like you've been ******* into a ****.

i ordered an item 9 days ago, and since receiving an order confirmation, to date i haven't received a tracking number.

I have called their 'customer service' nr for 8 days in a row, without answer. (is this even a real nr?) I have sent 3 complaint emails, none of which have been answered. I have contacted numerous branches, none of which were willing to assist as this is 'not their problem'. This was when speaking to the actual mananger of the branches, which i find incredibly disappointing as you are a senior figure of the same brand.

One person i would like to point out, is the manager of the canal walk branch who i visited personally. This individual, simply pointed at a plastic bag with the customer service nr on, and said i must dial it. I explained my situation, and again he mentioned that he cannot help, without offering one apology. When i asked, is there a possibility that i will NEVER receive my item, he said 'yes that could be'. i dont understand how this is an appropriate response to someone who has spent over R5k at their company.

I would never recommend anyone to buy something from incredible connection (especially online), if you dont want to feel like you've been ****med.