Insured Phone Repair Job

I booked in my phone for repairs on the 29th of November and only got it back yesterday 28 January. I was never prioritised. I kept calling for updates and yet when I booked it in I was told I was going to get regular updates. When I phone the Gateway Store, the Technical Support department was not answering the phone calls. People promised to call me back and never did. The phone was put down while I was talking and kept calling back.

When I fetched my phone yesterday I first thought I was given someone else's phone because it came back navy and yet when I bought the phone I specified that I want an ice blue phone. In fact I searched for it because most stores didnt have it last year. The least they could have done is call me and give me options and I dont think thats right. I called Incredible connections last week Friday checking on my phone and they said it hasnt come back and they promised to give me a call as soon as it comes back. I waited for the call on Monday and no one called me until I called yesterday and I was told the phone has arrived.

I am really worried because I also have an HP laptop that I bought from the same store because I thought it had a good reputation but I am so disappointed with the bad service I have received.