Insurance

We bought a laptop on credit at Incredible for my son and we were paying every month for it. Before it was collected, we checked if it was working and if there was anything else short....thinking an insurance was automatically added on it. Unfortunately, it was ****** last month and we wait to claim for it. Well, we were surprised that it was not insured and according to Incredible, a week after purchase, an consultant must follow up and call to ask about insurance. We never received that call and all we got was an apology.

To Incredible Connections, will you kindly make sure that you teach and update your consultants on service delivery and product service. There is no way one would buy a laptop, or maybe phone without insurance and if a customer did not mention it or ask about it, make sure your consultant asks and agrees with the customer on it. I was disappointed with the service and the apology give.