INSULTED & NOT HELPED BECAUSE IM BLACK

I bought the last HP streamline 11' notebook on the shelf, there was 1 (NO SIGN - Alerting me that i would have to pay for installation) otherwise i would have budgeted for that. The HP sales consulted tried & failed to install microsoft software on the notebook, went to the back & told me YOUR technicians charge R200, while the black manager on duty sunday said it's R4500.i informed him, something shady was going on & i refused to pay as people should informed before hand, i was not told all this about Technicians during time of purchase, Consumer Protection Act refers to this as \Unscrupolous Dealings\" now i come back & only now im told more information. If you gonna rob me & insult me, at least follow the rules.<br> I told the black manager to take back the device, i want my money, he told me that i must bring the box & adapter first..this was sunday, im back Monday after work, i explain everything to Celeste that i do not want your product anymore its still within 14 days, IT DOES NOT SATISFY MY NEEDS AS A CONSUMER. she says she cannot take it back cause it will not be in its original condition, i tell her, it was an \"open box\" her lapdog insults me that i cant even afford R200."