Incredibly Terrible!

I placed an order online for 4 pairs of headphones, I paid an extra R150 for next day delivery. i got a order confirmation and then I sit an wait.<br> <br> The next day nothing gets delivered. I call customer support, who tell me to call the online sales as they can't see the order. I get through to someone who tells me that the order is with Sandton Branch and that I need to call them, They kindly provide the number for Sandton. I call Sandton and they tell me they are out of stock!<br> <br> It took over a week. And I am still waiting to get my next day delivery fee back!<br> <br> What is the point of ordering online if you have to spend hours on the phone and have to wait so long for your goods.<br> <br> I was a loyal fan of Incredible, but not anymore. i would never support this brand again after my last experience :( Not cool, and not incredible either.