Incredibly ******* (**********) service

More than a year ago I took my Acer PC to Incredible Connection and asked for a quote to repair. I had to pay R120, just for a diagnosis. Eventually they told me it was 'irreparable'. \So what's wrong with it?\"<br> <br> The technician answered: \"It can't be fixed.\" Insistently, I explained that I had paid R120 for a diagnosis. He answered: The motherboard is probably blown ... the parts are not available.\" \"What do you mean 'probably', is it blown or not?\" I asked.<br> <br> Without a diagnosis I demanded my R120 back, but the manager refused and told me I could find an email address to complain to on their website. So, I wrote my complaint, but got absolutely no response!<br> <br> The PC sat in my living room for a year, but I realised it had to go in the bin, as I was about to move out. Let me just plug it in one more time. Suddenly, the monitor came to life, the PC booted up and worked as if nothing had ever been wrong.<br> <br> Now what does that tell you about Incredible Connection? Had they actually looked at the PC? I doubt it. Had they made a diagnosis? Definitely not! Was the technician ***********? Probably. Did they rip me off? They certainly did. Is this *****? Most likely. Do they care?"