Incredibly poor service

<p>On Cyber Monday 28 Dec, I wanted to purchase the LG Tv that was on promo. Due to the online system not working on Incredible Connection I was unable to complete the purchase. On Tues 29 Dec I phoned Incredible customer line to discuss the issue. I spoke to Yushra who said it would be escalated and someone would call me within 24hours. On Tues 6 Dec I called in as I did not receive any response. I asked to speak to the manager who was unavailable and said I needed to urgently finalise this. Call agents said it would be escalated and that they would get the manager to call me. I called in twice, yet the manager still did not respond. I called again this morning (Wed 7 Dec) for once again to be told “It will be escalated”. It is Wed evening, still no response. Extremely poor on Incredible Connections side. </p>