Incredibly poor service

Disappointed. Bought a laptop from their online store. Stopped working after two days. They were unable to resolve the issue in store or replace the item. They said I need to wait 14 working days to get a repair done or get store credit. This translates to around 3 weeks I would be without a laptop. This is ridiculous. If I took store credit they were not willing to give me the discounts on other laptops that were available when I purchased the first device. I asked them to give me my money back but they said it was not possible. Their website says it is possible if the store manager gives the go ahead. How can you lie to your customers? I spent a total of 2 hours at the store and managed to get them to 'discover' stock of my laptop at another store. It's really sad that you need to take a more aggressive stance with staff for them to do their job and provide a decent level of service. I am now waiting up to 5 working days for a replacement laptop. A week ago I went to the Pavilion store to see a demo of the model I later bought. I spent 20min in the store and received no assistance. Someone had spilled a drink onto the table where the laptops were displayed and no one bothered to clean this up. The keyboard of one of the laptops was even wet.