Incredibly disconnected

I ordered something on 29September, delivery was supposed to be in a day or two, I politely asked for a tracking number, sent multiple emails asking for a tracking number of my parcel and the courier service. Not rushing them being understanding and willing to wait but the least they can do is respond to my emails. 4 days later(not counting weekends) I check and finally i see my parcel is still at the courier service in Elandsfontein. How is that even possible if it is supposed to be in transit. I still have not received a single response from Incredible Connection. As a client I believe we should have the courtesy to be able to track our purchases without issue. I'm writing on this platform in hopes this will urge a response.