INCREDIBLY BAD SERVICE

I took time off work on Wed (9 Dec 15) to go signup for a new cellphone contract with the store. I made sure I had all the necessary documents to avoid delays. I was assured I will get the phone the same day once I qualify so I was patient enough to wait till the application is done. I waited over 1h30min only to be told the system is offline HOW INCREDIBLE! I made an arrangement with the consultant to call me the next morning for an update. The next morning (10 Dec15) I did not receive any call, so I found customer care line online who advised Fourways Crossing branch was experiencing phone \CONNECTION"problems. I had to take time off work AGAIN to find out about progress. Fortunately my application was successful but was advised my downloaded Internet banking statements won't work therefore needed get stamped bank statements. I wish they had informed me before driving to their store as I do not work far from the FNB branch. Anyway"