Incredibly Bad Service

I took my Lenovo Tablet in on 2 August ,as I felt the battery was losing power too fast.(Job JC***) Rynhardt booked it in and advised that there was a 14-15 day turnaround time and I would be hearing from them in the next week.On Friday 7 August,I took time off work to return to the store as I had not heard anything.Helmut was very helpful, explained that the device was only picked up on 06 August.I was assured that Mercia would call Lenovo on 11 August and give me feedback.I explained that I needed the Tablet for work and I was going abroad in September,hence the urgency.To impress the urgency, I requested to see the manager(Fabian).I was told that he was on leave for the next month.I impressed that I did NOT want to return to the store on Friday 14 August to get feedback.I was assured I would not have to.I HAD to return to Incredible(Bad) Connection today,as I had not heard from them!!!Mercia was missing, but Helmut recognized me as I walked in.He was astounded that I had not been contacted.Rynhardt phoned Lenovo and assured me that I would be contacted on Monday regarding costs for getting the tablet fixed.I am appalled,by the \who cares"attitude displayed."""