Incredibly Bad

Too Bad you cannot give half a star. Incredible connection is probably the worst online shopping experience. For companies wanting to learn how not to get online shopping right, please study incredible connection. Below is my experience: 1) Place an order online, do the payment etc get the successful message displayed. Days later I notice no comms, I log back on to find out what is going on only to see they cancelled it. No comms was sent to me to tell me. 2) Spoke to chat agent about it, they said they cant reinstate it i must order again. I do as told. 3) Items get delivered and one item is an OBF, food processor doesnt switch on. Again follow their channels to return it, receive no feedback. I contact a chat agent this time, only to be told I must take it to a store. This is absolutely silly, all other shopping sites send a delivery driver to collect but no not useless incredible. Defeating the purpose of buying online. 4) Again do as told went to an incredible store with the item, tech guys not certain what to do with it, told me they dont stock it and cant give me another. They are both stumped on the process to follow. Eventually they said they will book it in. 5) Never heard anything back, no comms etc. Contacted the useless chat agent again, basically has no feedback, not even acknowledging its an OBF, still says the store will contact me even though this is an OBF purchased online.

This whole company is so disjointed, they dont understand their own processes. Please save yourself the headache and rather choose makro, takelot or amazon. people with a good track record, not these bozos.