Incredibly appalling service that ‘Connected’ me with displeasure. Taking ‘Incredible’ to another level

I purchased an Apple MacBook Air on contract (R695/month including 5GIG/month wifi modem) from Incredible Connection Greenstone in August 2017. Upon activating the contract with Vodacom, Incredible Connection failed to ensure that the free monthly 5GIG on the wifi modem is indeed free. As a result, in the first month of the contract Vodacom then not only charged me for the ‘free’ 5GIG but ran on ‘open line’ on this modem which amounted to +/-R3K. Since this mistake did not receive effective and immediate attention, I was billed this exorbitant amount in the second month as well. My Vodacom account was now in arrears to an amount of R6446. Irrespective of ongoing multiple calls and visits to Incredible Connection Greenstone branch, absolutely nothing transpired to successfully correct the situation and Vodacom suspended my account, which inconvenienced me and my family immensely. After a personal visit (boxing session) with Vodacom, they agreed to reduce the R6446 arrears amount with R4251 producing a balance of R2195 which I requested Incredible Connection to pay to me since Vodacom required the full amount for my account to be reinstated. Upon notifying Incredible Connection about the progress made, they seemed relieved and the Operations Manager agreed to arrange payment to me, which was more than a month ago. It has been 5 months since the inception of this nightmare and I am yet to receive my money from Incredible Connection (which I paid to Vodacom out of my own pocket in order to be fully functional technologically)...no joy and I am furious!