Incredibly appalling credit application processing

After being pre-approved for credit by incredible connection, i then proceeded to incredible connection on 13th of December 2017 with all neccessary documentation credit was then approved and i selected the items that i required from the store i signed the myriad pages of contract agreements that had to be scanned to head office. In the midst of this i was told the system had gone offline this was at 14:37pm and unfortunately the products could not be released i was then notified in the afternoon that the system was back online i made my way back to the store and lo and behold the scanner was no longer working the salesperson then had to log a call for this she had to hold for a very long period of time till she got a response and was promised it would surely be processed early the next day which is the 14th. The 14th which is today i only got a response at 16:01pm to say that i need to provide my letter of employment (never have i heard of this requirement before as i have provided my green barcoded ID , 3 months bank statement and even my latest watermarked payslip) i am permanently employed at one of the big 5 banks so there is no questioning the credibility of my employer and at this stage of the application it is highly irregular. I nonetheless provided the letter of employment as requested and the proceed to the store at 17:30pm as i still had not gotten feedback after sending the letter of employment. When i got to the store there was nobody who could assist as the relevant salesperson had left after insisting that i get help they called the salesperson and to my surprise there were still documents that i needed to sign something that i was not notified about and would not have been aware of if i had not made the effort to go to the store physically.At this point i have not been able to collect the goods or have been given an indication of when i can collect if after signing document after document of contract agreements.The frustrating thing abut this is that the products are christmas gifts for family i have now had to postpon travel arrangements as i was meant to leave for KZN on the 15th of december , this has very adverse financial implications and i made it clear to the salepeople and manager that i would be travelling on this date :(. At this point i would rather cancel the whole contract before establishing any credit relationship with NOTCREDIBLE connection as this is the most ********** process i have had to go through , Staff support is seriously required as the salesperson is not at fault here but the players in the process seem to be in a different planet , processing speed is lacking , infrastructure in also inefficient, and i as a paying customer would not even recommend this company to anyone on any capacity family friend or foe PLEASE PULL UP YOUR SOCKS!!