Incredible.co.za and Incredible Connection Nicolway owe me money

On the 21st of January, I ordered a router from Incredible Connection. A day after the router was delivered, I returned it to Incredible Connection Nicolway because there is no option for me to log a return on the website. It's been 2 weeks now, and I have not had any communication from Incredible Connection regarding the receipt of the order, and a refund. By now my account should have been credited. I am extremely disappointed in Incredible Connection for the great inconvenience that they have caused me. I do not recommend them. I should have just stuck to the best in the business, being Takealot.com.