Incredible useless!

I ordered stuff from incredible connection online, they let me know between 3 to 5 working days and the package will be delivered. I've been struggling for 2 days now just to call them no answer... the online tracking code they sent just doesn't give any insight. Out of desperation I came across a whatsapp number that just replayed as a robot, finally I received an email earlier this week that said my query was logged in their complaints. Still nothing received no call and also no update how does the lot work? Businesses go crazy all the time in South Africa then everyone asks why, with such service I'm not surprised... last time ever I will buy from Incredible you don't hear of such issue by Takealot no wonder everyone calls you Incredible *******ion....!