Incredible *******, lack of support and in breach of Consumer protection act

If you were able to give 0 stars that is what I would give. I placed an order online on the 18th of March after which the order was confirmed and I received further communication to say that it had been handed over to courier for delivery. I have contacted Incredible Connection online chat may times only to be assured that the order is with courier to be delivered an I should contact them for further information.

This morning I contacted RTT and they informed me that they received instruction to return the order to Incredible connection. I then again contacted Incredible connection via online chat only to be told that my order is out for delivery and they are not aware of the instruction to return. I have still not received response from customer service via email and to call you just get put on hold.

Their service or lack there of is apalling. I have order and paid for an item which makes me the legal owner of the item and they need to deliver it asap.

They are currently in breach of the consumer protection act and I will be lodging a complaint against them today if my order does not arrive. They should not be allowed to get away with this thievery. Lodge complaints here: http://www.cgso.org.za/complaints/