Incredible Sham

I purchased a laptop at incredible connections Randburg on Saturday after enquiring about the laptops range from Thursday I’m seeing them I made the decision to come back and buy a laptop. The laptop I purchased was fine when I arrived at the house and I was happy with my purchase until the laptop ran out of battery when the laptop ran out of battery I didn’t decided to insert the charger that is supp**** not realising that I’m so I’m inserting it in the wrong hole, I woke up on Sunday and realise I have inserted the cable in the wrong hole I had used the earphone hole versus the hold on the other side which is provided for charging after reading the manual I then tried to insert the charger into the correct hole it did not go in I didn’t talk to myself that this was probably just an incorrect charger and lead me to go to the store Andrew be replaced upon arriving at the store I am then told that I broke the laptop because the pin in the charging port had fallen my question was Dean how do I break something that is but inside the laptop and there is no sign of interference I spent almost 2 hours in the store being told had this is my fault and the company process and procedure does not allow them to replace me with a laptop or even refund me at this point I tried so hard to explain to them that I work in marketing and paid for each strategy that I design and have deadlines coming up which is why I came in to buy a laptop, we are currently in a world pandemic and most of us work from home and this is no different with me as I do not work I do not get paid if I do not get paid again a ticket my responsibility and I have a lot of those spending two hours and stop being told that the laptop needs to be booked although I was sold a defective product and that even the booking does not assure that I will get a refund or be replaced and over and above that I have to wait seven working days and the regional manager who could even assist with us is away on holiday and if no one else in charge. I would not recommend anyone go to incredible connections rent but the staff are not trained and ill mannered the worst part is the self consultant actually told me how to buy the laptop because it has issues and yet when I return the same laptop that I chose to buy the issues are now being forgotten about becauseIt is easy to blame the customer and tell them to be broke advice why would I buy something on a Saturday breaker on for tennis on a Sunday was the fall I’m left with a laptop and therefore I can at work and can’t submit my assignment at school was a fault I have to wait seven days to hear a vertical may not even assist me with anything. The sad part is the whole time I keep being referred to as female because I’m ***, which then explains why they think just because I’m *** I would break a laptop because my people don’t know how to use technology I don’t know how to use products that have paid for with them and I to correct the person and to refer to me as he that it does seem to help either Incredible connection sells devices that are defected to people and tell them that if they do not have insurance there is nothing they can do and this all makes sense why you are hounded to take insurance because they are well aware that the products are selling you do not function and therefore you don’t need the insurance this is distasteful and hit my pockets to make things worse