Incredible Service at Incredible Connection

Many years ago - I used to be a mystery shopper where I used to go undercover to rate the service of companies. And in recent years I have been training on Customer Experience using Blanchard’s Legendary Service - The Key is to Care program. I can recognize ordinary below par service from Legendary Caring Service!

I have been using the service of Incredible Connection Mall of Africa for the past few years and have purchased various products from this store.

Today, we received world class 10 star rating service from Tony (Ramaboko Siyo).

My son Jaiden, accidentally knock over a glass of water on his laptop that he uses for his studies. He is studying a Bachelor of Computer Science and is busy with assignments and other work with his laptop. So, he cannot afford to work without it. After the water dropped on the keypad- his laptop stopped working - did not want to come on. He was panicked and very stressed as you can imagine.

We arrived at the store at around 12:30pm today and went straight to Tony who was on duty. After diagnosing the problem at face value, he gave us some feedback on possible issues but assured us that he will do everything possible to look at the problem and see what he can do. We thought of the extreme possible outcome that the laptop needed replacing and the associated costs. Tony kept us in the loop saying he was working on the laptop. I also gave him my HP laptop to upgrade the storage as well.

Tony’s caring disposition and attention to detail in providing us with feedback showed me that he genuinely cared about us as the customer.

He was empathetic and acknowledged our feelings. He provided us with truthful solutions and eventually managed to fix the problem and save us a lot of money.

This compliment is to acknowledge Tony as we believe Legendary Service must be celebrated since it’s not common to find.

Thank you Tony for going the extra mile, showing genuine care, being honest and showing empathy too! You deserve a huge pat on the back!

Continue shining at Incredible Connection!