Incredible poor service

After careful consideration, I decided to buy a laptop from Incredible Connections online store. I thought that Incredible connection was the best choice since they are a big reputable electronics company. They also offer to delivery my product for free within 2-5 working days. Since then I have been proven wrong on both accounts. I ordered online on the 14th of December 2024. 16 December 2024 – sms: ordered handed over to courier partner. 20 December (Day 4) - sms: order out for delivery, we will contact you when you are our drivers next stop. Then NOTHING! 23 December (Day 5) – I registered a complaint as suggested to me by the call centre. 24 December (Day 6) - sms: order out for delivery, we will contact you when you are our drivers next stop. Then NOTHING! 27 December (Day 7) - order out for delivery, we will contact you when you are our drivers next stop. Then NOTHING! Escalated complaint via call centre after WhatsApp agent rudely cut me off. 30 December (Day 8) - order out for delivery, we will contact you when you are our drivers next stop. Then NOTHING by 12:00! Escalated complaint via WhatsApp. Call centre is helpless: only says they will escalate complaint and relevant department will contact you, then NOTHING. So far no positive communication, explanation or apology from anyone. It’s been 8 days, I have paid Incredible connection a lot of money, and have not received my purchase, neither have I been given any reassurance as to what is happening. This is the worse service I have ever experienced and will never buy from Incredible connection again. I only aim now is to warn any other innocent members of the public against this scandalous service.