Incredible online ??

I am writing to express my significant frustration regarding order number *** , which was placed 10 days ago.

The delivery has not been made, and my attempts to contact your team have been unsuccessful. I have spent over 50 minutes on phone calls alone, and have also received no response to emails. Furthermore, the response I received via WhatsApp was unhelpful and dismissive.

It is particularly frustrating as over three shops in our local area had the required stock on hand.

Could you please provide an immediate update on the status of my order and confirm a delivery date? and how you plan on resolving the lack of service

We apologise for the service delay The warehouse where the order was initially sourced from did not have all the items , we therefore shipped them from alternative locations, your delivery is in progress and we appreciate your patience