Incredible no connection to customer....

Incredible connection Walmer Park Port Elizabeth. Sorry for my anger but they are really not doing their job.

I bought a printer from them in June 2022. Since I bought it the printer has been acting funny. It needs the HP smart App to operate which is a useless App and I can't even print with a USB connection to my laptop(20% successful), I checked all my network or connection settings.

Then I had enough of the printer and brought it back to Incredible Connection Walmer Park Port Elizabeth. They took note and kept my printer there for the technician to fix because they could not do any refund or swap.....after almost 3 weeks, NO ONE connected with me at all. I phoned them today, and they ask me to wait and transfer to the technician but after 2 mins of waiting my line was just cut off...The second time they made me wait another 3 mins until they tell me they are busy and will connect me later.

I just want a printer, why it becomes so difficult? Incredible connection walmer park PE Tell: ***.