Incredible *****

On Saturday I purchased 2 Lenovo Chrome books at Incredible connection, the sales man had told me that he had the last 2 but their boxes were open due to customers returning them because they did not know there was no Windows on it. I accepted this as it was a reasonable explanation. <br> When I got home both chrome books were faulty, 1 screen did not work (they are touch scree) and the other bluetooth and WiFi did not work. We took them back that Sunday and the Admin manager Lance had said he would order 2 new ones from Joburg as there was no stock in Cape Town. <br> I had asked Lance numerous times to stay in contact with me, however I was the one calling him daily for an update. Everyday Lance had said I would receive the good by Thursday latest. It is now Thursday, only to find out from another manager that the store in Joburg had never shipped the goods. <br> My question is how dare the sales man sell me faulty good, he must have known? Why did Lance not follow up once with the Joburg store AFTER I CALLED HIM EVERY SINGLE DAY? And lastly, how can a retailer operate like this? <br> I would really like some answers and I would really like my chrome book!