Incredible lack of connection

Ordered a laptop and some accessories on the 25th of May and was quoted a 2 - 5 working day delivery.

Products handed over to courier on the 27th but was split. On the 29th I received my mouse pad but laptop was still nowhere to be seen.

3 June no update on laptop other than it is with the courier so I start phoning incredible as the courier is JDX a subdivision of incredible. The best they can do is escalate my situation and someone will get back to me "within 24 working hours"

I start a chat on Facebook messenger and get told my "issue is being dealt with as we speak" and I will receive feedback shortly - 3 hours later at the end of the working day I was yet to receive anything.

All I want is to know where the laptop is because I could have driven to the distribution center to collect but they cannot even track where it is